Information We Collect

At Tap-Share, we collect information that helps us provide better budget education services to our Australian community. When you interact with our platform, we gather details that enable us to personalize your learning experience and communicate effectively about our programs.

• Name, email address, and phone number when you register for courses
• Postal address for program materials and communications
• Age and employment status to tailor educational content
• Educational background to customize learning pathways
• Financial goals and current budgeting challenges for program matching

We automatically collect information about how you navigate our educational platform. This includes pages visited, time spent on different modules, quiz results, and interaction patterns with our budget planning tools. This data helps us improve course content and identify areas where students might need additional support.

How We Use Your Information

Your information serves several important purposes in delivering quality budget education. We use collected data to create personalized learning experiences, track your progress through courses, and provide relevant financial education resources.

• Delivering customized budget education programs and course recommendations
• Sending program updates, new course announcements, and educational newsletters
• Providing technical support and responding to your inquiries
• Analyzing learning patterns to improve course effectiveness
• Maintaining accurate records for certification and completion tracking
• Complying with Australian educational standards and reporting requirements

Information Sharing and Disclosure

We maintain strict control over your personal information and never sell your data to third parties. However, there are specific circumstances where we may share information to provide better services or comply with legal requirements.

We work with trusted Australian companies that help us deliver educational services. These include email marketing platforms for course communications, learning management system providers for course hosting, and payment processors for enrollment transactions. All service providers sign comprehensive data protection agreements.

We may disclose information when required by Australian law, court orders, or government requests. This includes compliance with Australian Privacy Principles under the Privacy Act 1988 and cooperation with regulatory bodies overseeing educational services.

Data Security and Protection

We implement multiple layers of security to protect your personal information. Our systems use industry-standard encryption, secure data storage, and regular security audits to maintain the highest protection standards.

• SSL encryption for all data transmission between your device and our servers
• Secure Australian-based data centers with restricted physical access
• Regular security updates and vulnerability assessments
• Staff training on data protection protocols and privacy requirements
• Automated backup systems with encrypted storage
• Multi-factor authentication for administrative access

Despite our comprehensive security measures, no system is completely immune to threats. We continuously monitor for potential security issues and will promptly notify affected users if any data breach occurs, following Australian notification requirements.

Your Rights and Choices

Under Australian privacy law, you have significant control over your personal information. We respect these rights and provide clear processes for managing your data and privacy preferences.

You can request access to all personal information we hold about you. If any information is incorrect or outdated, we'll update it promptly upon your request. Simply contact our privacy team, and we'll provide your information within 30 days.

You have the right to receive your personal data in a structured format that allows you to transfer it to another service provider. This includes course progress records, quiz results, and communication preferences.

You may request complete deletion of your account and associated personal data. We'll process deletion requests within 30 days, though we may retain some information where required by Australian law or for legitimate business purposes like fraud prevention.

Data Retention and Storage

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. Different types of information have varying retention periods based on legal requirements and business needs.

• Active account information: Retained while your account remains active plus three years
• Course completion records: Kept for seven years to support certification verification
• Financial transaction records: Retained for seven years per Australian taxation requirements
• Marketing communications data: Deleted within two years of account closure
• Technical logs and usage data: Automatically deleted after 12 months

All data is stored within Australia using certified data centers that comply with Australian Government security standards. We regularly review our retention practices to ensure we're not keeping information longer than necessary.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience and analyze platform usage. These small files help us remember your preferences, track course progress, and provide personalized content recommendations.

These cookies are necessary for basic website functionality, including maintaining your login session, remembering course progress, and ensuring security features work properly. These cannot be disabled without affecting website functionality.

We use analytics tools to understand how students interact with our educational content. This helps us identify popular courses, difficult concepts that need additional explanation, and technical issues that might affect learning. You can opt out of analytics tracking through your browser settings.

Changes to This Policy

We periodically review and update this privacy policy to reflect changes in our services, technology, and legal requirements. When significant changes occur, we'll notify active users via email and prominently display the updated policy on our website.

Minor updates that don't materially affect your rights will be posted with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our educational services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.